Voice AI
Your customers call and write in Egyptian Arabic. So do your teams. A voice operator hears the question, reads the real order, stock and policy state, answers from that, and acts inside the limits you set.
The reason most voice bots fail in this market is not the accent — it is that they answer from a script instead of from the business. Ask where an order is and a scripted bot gives a policy paragraph. A grounded one reads the actual shipment state and tells you.
Ours sits on top of the Mind, so it has the same picture the rest of the OS has: the live order, the stock position, the delivery status, the policy that applies to this customer. It answers in Egyptian Arabic or English, and it hands the conversation to a person when it hits the edge of its scope.
It works both directions. Customers reach it on phone, WhatsApp and chat. Your own team can ask it the same questions about the company and get the same grounded answer.
- It answers from live data, not from a scripted FAQ.
- Egyptian Arabic and English, in the words customers actually use.
- It escalates to a person at the edge of its scope instead of guessing.
- What it can do — reschedule, refund, escalate — is a list you approve.
The things that leave the engagement with you.
Each item below is a deliverable, not an activity — something you can read, run or hand to someone else. You own all of it, including the operators built for you.
Channel setup
The channels in scope wired up — phone, WhatsApp and chat — with the routing rules for each.
Grounded answering
Answers drawn from the live order, stock, delivery and policy state in your systems, with the source recorded.
Language handling
Egyptian Arabic and English, tuned to your product names, your offers and the way your customers phrase things.
Action scope
The specific actions the voice operator may take on its own, the ones that need approval, and the ones it must always hand to a person.
Escalation path
When it hands over, to whom, and with what context attached so the human doesn't start from zero.
Conversation memory
Exchanges kept as memory, so the next contact from the same customer starts with the history rather than a blank page.
Delivered in phases, each one reviewed and signed off before the next begins.
The full engagement runs Understand → Connect → Build the Mind → Deploy operators → Operate → Learn. These are the phases this service does its work in. Any phase that hasn't started yet is fully refundable.
Connect
Order, stock, delivery and policy sources connected — voice is only as good as what it can read.
Build the Mind
Policy, vocabulary and scope encoded so answers are consistent with the rest of the OS.
Deploy operators
The voice operator goes live on the channels in scope, inside its approved action list.
Operate
We listen to what it got wrong and tune it — that is the whole job in the first weeks.
It is more useful to know when this is the wrong buy.
- A large share of your customer contact is in Egyptian Arabic, on phone or WhatsApp.
- Most of that contact is a small set of repeated questions with answers that exist in a system.
- You can say clearly what the operator is allowed to do without asking a human.
- The order, stock or delivery data isn't reliable. A grounded voice operator will faithfully repeat bad data.
- You want it to close sales unsupervised on day one. Actions with money attached go through approval.
- Answers come from your live data, with the source recorded.
- Actions with money or commitments attached need human approval.
- Conversations are logged, and you own the record.
- Egyptian Arabic and English are what we build in today.
Talk through Voice AI on your systems.
30 minutes, no deck. We map your systems live and tell you what we'd do first — including when the honest answer is that you don't need this yet.